Sompo Smart Delay Terms and Conditions

Please read these Terms and Conditions carefully before registering for the SmartDelay service (the “Service”).

Parties to Service
The Service is carried out on behalf of Sompo Insurance Singapore Pte. Ltd. (“Sompo”) by Collinson Insurance Serviced Limited (“we/us/our”), 5th Floor, 3 More London, Riverside, London, SE1 2AQ. By entering into these Terms and Conditions, you certify that:

• you are legally capable of entering into a binding contract; and
• you have read and agree to the following Terms and Conditions; and
• you have read and agree with Sompo's privacy policy and our privacy policy (as Sompo's data processor) respectively.

Eligibility
This Service is available to all customers with a Travel Insurance, Annual Travel Insurance, TravelEase Insurance or Annual TravelEase Insurance with Sompo. To access this Service, you must register for the Service at the following address https://SompoSG.smartdelay.com/somposg. You acknowledge that not all flights are eligible for registration.

1. You will become eligible for the Service if you register your flight at least 2 hours before the scheduled departure. We reserve the right not to provide the Service if you fail to accurately register your details.
2. The departure of your flight will be monitored by our flight tracking system. Subject to a successful prior registration, we will provide you with a lounge access voucher via email if our flight tracking system identifies that your flight is delayed by 60 minutes or more (the “Delay Threshold”).
3. You will also receive an SMS to notify you of such emails.
4. Access to the email account you provide at registration and the ability to display your lounge access voucher is a condition of use of the Service.
5. A delay which meets or exceeds the Delay Threshold can be announced as one single period of delay, or as a result of a consequence of multiple incremental shorter delays totalling the Delay Threshold.
6. We will rely solely on our flight tracking system to determine if you have become eligible for lounge access. You accept that we do not warrant the accuracy of the flight tracking system and you will not rely on it to track your flight departure time.
7. In the event of a qualifying travel delay, a lounge access voucher will be provided to your email address on the same day of your flight travel for use at any of our participating airport lounges. It will be valid for 24 hours from the time that it is issued to you.
8. Only the named individuals in the email confirmation will be eligible to receive the Service.
9. The Service is provided to you on a non-transferable, non-refundable and non-changeable basis. No cash or credit alternatives will be offered.
10. You expressly accept all conditions of use that are applicable to the Service (“Conditions of Use”) provided by us. The Conditions of Use for lounge access can be found here: https://loungefinder.loungekey.com/pass/conditions-of-use.
11. By accessing the participating airport lounge, you agree to abide by the rules and policies of the lounge.

Price and Payment
This Service is free. Sompo reserves the right to amend the fee from time to time.

Liability
If we fail to comply with these Terms and Conditions, we shall only be liable for the issuance of a lounge access replacement voucher. Replacement vouchers are non-refundable and cannot be exchanged for cash. We shall not be liable to reimburse you for any out of pocket costs or expenses or lounge access costs incurred by you at the airport should you choose to access the lounge at your own cost.

We will not be liable for losses that result from our failure to comply with these Terms and Conditions that fall into the following categories:

• loss of income or revenue;
• loss of business;
• loss of profits; or
• loss of anticipated savings.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by an Event Outside our Control. An Event Outside our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorism or threat of terrorism, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence or other natural disaster, epidemic, pandemic, or failure of any public or private telecommunications network.

Nothing in these Terms and Conditions shall exclude or limit our liability for any matter which cannot be excluded or attempted to be excluded by law.

Where you use the Services of any participating airport lounge, any losses or liability arising out of, or in connection with using such lounge shall be the liability of the participating airport lounge. We will not participate in any dispute between you and any participating airport lounge. We do not give any warranty for any goods or services accessed through the participating airport lounges.

You agree that you will defend and indemnify us, and our companies, directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of the Service by you, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.

Cancellation
The term of these Terms and Conditions will end if the Service is terminated by Sompo.

NotificationYou accept that communication with us will mainly be electronic. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Right to Amend and Revoke These Terms and Conditions
We have the right to amend or terminate these Terms and Conditions with immediate effect at any time.

Customer Service
If you have any feedback about the Service, please contact: [email protected].

1. We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions.
2. These Terms and Conditions of service are binding on the service provider and the person receiving the service. No other person shall have any rights to enforce any provision of these Terms and Conditions.
3. Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
4. If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
5. These terms are governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.