How do I file a claim?
Please refer to the "How to submit your claim" section for detailed steps on how to file a Travel Claim.
What supporting documents are required?
Required support documents for each type of claim can be found in the "What are the required documents" section.
What is my claim status?
Please refer to "What happens next" section to see the various channels through which you can enquire on the progress of your claim application. It takes 10 working days to process your claim after all supporting documents are received by us. Do expect a longer processing time during travel peak periods.
I am overseas now. What are the emergency medical and travel assistance services available to me?
Please call our Sompo Assist Hotline at (65) 6532 2522 for assistance.
Reimbursement of emergency call charges is subject to policy terms and conditions.
Please refer to "Sompo Assist Program" section for more details.
Must I submit my claim while I’m still overseas?
No, you need not file your claim while still on your trip. However, please take note that your claim must be made within 30 days upon your arrival back in Singapore.
If my claim is in foreign currency, how will you pay me?
When your claim is in foreign currency and in cash, we will pay the claim in Singapore Dollars using the foreign exchange rate determined by us. If you have used a credit card, please provide your credit card statement as a supporting document and we will pay the amount charged in Singapore Dollars on your credit card statement.
Can I claim for medical expenses incurred for treatment by a Chiropractor or Chinese Physician?
You can claim for medical expenses incurred for treatment by a Chiropractor or Chinese Physician subject to Policy terms and conditions. You must ensure that the Chinese Physician is registered with the Traditional Chinese Medicine (TCM) Practitioners Board and possess valid practicing certificates. Please remember to select the correct claim type for submission under the Medical Expense section.
*Please note that Travel (Covid-19) Insurance does not cover treatment by Chinese Physician or Chiropractor.
Can I claim for medication bought over the counter?
No. Only medical prescription issued after a doctor's consultation can be claimed under the insurance.
Health supplements, vitamins, prebiotics, probiotics and skin care products whether purchased over the counter or prescribed by a Registered Medical Practitioner are also not claimable under the insurance.