Make a Claim [TravelJoy]

Select type of claims you want to make:

PA/Medical Expenses

Flight Delay or Misconnection/Baggage Delay

Loss or Damage to Baggage / Personal Effect

Trip cancellation or Postponement/Rental Vehicle Excess/Loss of Hotel Facilitiess

Loss of Travel Document And Money

Trip Curtailment including Disruption


Important Notes

  1. The acceptance of this form is NOT an admission of liability on the part of the Company.
  2. Claims should be submitted within thirty (30) days after completion of the journey.
  3. All final bills, certificates, supporting documents should be provided to substantiate your claim.
  4. All medical reports must be submitted at the claimant’s expense before a claim can be admitted.
  5. Please answer in full all applicable questions as incomplete answers may delay claims settlement.
  6. You may use one form for multiple claimants if within the same family and payment is to the same person.

General Claim Details


Please state any reference number assigned to you earlier

Insured/Claimant’s Particulars

  1. Medical and TCM bills must indicate a breakdown of the expenses incurred (consultation and medication prescribed). Do not submit receipts as these will not show enough information for the claim to be assessed.
  2. The medical condition being treated must be clearly stated on the statement or doctor’s memo.
  3. Specialist Consultation and Treatment must be referred by a General Practitioner

Insured/Claimant’s Particulars

65
65
65

Circumstances of Claim

Claim History / Other Insurances


Documents Required

  1. Medical Bills and Certificate.
  2. Medical Report.
  3. Boarding Pass/Air Ticket.
  4. Police or other reports as applicable.

PA/Medical Expenses


Upload Documents


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Documents Required

  1. Property Irregularity Report
  2. Other documents showing when baggage was returned

Flight & Baggage Inconvenience


TRAVEL DELAY / FLIGHT MISCONNECTION


Original flight Details

Delayed Flight Details

Upload Documents


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BAGGAGE DELAY / DELAY DUE TO HIJACK


Baggage Delay Details

Upload Documents


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Documents Required

  1. Purchase Receipts.
  2. Property Irregularity Report
  3. Police or Other Reports.

Loss or Damage to Baggage / Personal Effect


Loss or Damage to Baggage / Personal Effect

Item Description Date of Purchase*(DD/MM/YYYY) Original Purchase Price         

Upload Documents


Please press and hold the <Ctrl> Button if you are selecting multiple files.

Loss of Travel Document And Money


Please press and hold the <Ctrl> Button if you are selecting multiple files.

Trip Curtailment including Disruption


Please press and hold the <Ctrl> Button if you are selecting multiple files.

Documents Required

  1. Medical report to state that you are unable to travel or continue your journey.
  2. Letter or booking invoice from your travel agent to certify amount paid and amount refunded.
  3. Travel itinerary showing dates of journey and all persons covered.
  4. Invoice and receipt for charges incurred in amending or purchasing additional air ticket (for trip curtailment).
  5. Proof of relationship, if necessary.

TRIP CANCELLATION


Trip Cancellation Details

Upload Documents


Please press and hold the <Ctrl> Button if you are selecting multiple files.

LOSS OF HOTEL FACILITIES


Loss Of Hotel Facilities Details

Documents Required

  1. Document from hotel verifying loss of facilities.
  2. Receipts, bills, documents showing amount paid.


RENTAL VEHICLE EXCESS


Rental Vehicle Excess Details

Documents Required

  1. Vehicle Rental Agreement.
  2. Police report if applicable.
  3. Receipts, bills, documents showing amount paid.

Upload Documents


Please press and hold the <Ctrl> Button if you are selecting multiple files.

Important Notes

  1. The acceptance of this form is NOT an admission of liability on the part of the Company.
  2. Claims should be submitted within thirty (30) days after completion of the journey.
  3. All final bills, certificates, supporting documents should be provided to substantiate your claim.
  4. All medical reports must be submitted at the claimant’s expense before a claim can be admitted.
  5. Please answer in full all applicable questions as incomplete answers may delay claims settlement.
  6. You may use one form for multiple claimants if within the same family and payment is to the same person.

I declare that the particulars stated above are true and correct and I understand that if I have in this or any further declaration in respect of this claim, made any false or fraudulent statement or suppress conceal or falsely state any material fact whatsoever my claim may be refused.

I/We acknowledge and agree (in case of corporate policy, I represent that I have obtained the consent of the individuals in relation to this policy) that Sompo may collect, use, disclose and/or process my/our personal data (in case of corporate policy, personal data of individuals in relation to this policy) in accordance with the Personal Data Protection Act 2012 for the purposes and uses described in Sompo’s Privacy Policy (including the provision of protection, services related to this insurance policy, screening activities in accordance with legal/regulatory obligations/risk management procedures). This may include disclosure to Sompo’s business partners, intermediaries, third party service providers and industry associations. Sompo’s Privacy Policy can be found at www.sompo.com.sg

I/We consent to receive marketing and promotional information from Sompo (e.g. via email, mail, SMS, etc.). I/We understand that I / We can withdraw or manage my/our consent to receive marketing and promotional information at www.sompo.com.sg

I/We am/are aware of and agree to abide by the Policy terms, conditions and exclusions and confirm that the information given in this application/form is true, accurate and complete.

This is an electronic claims submission, you need not submit the physical form to us. We may, however, at our discretion request for the original supporting documents and/or more information to verify and assess your claim.