How can I give you my feedback
Sompo’s philosophy and practice has always been to provide you with quality
products, good customer service, prompt and equitable settlement for claims
by giving you immediate access to people who can help you to resolve any
However, if you are not satisfied with:
The service of our agent, loss adjuster or investigator.
Our decision on your claim.
write to us with your details (name, contact numbers, etc.), specific
nature of your feedback and supporting documents to:
The Chief Executive Officer
Sompo Insurance Singapore Pte. Ltd.
50 Raffles Place,
#05-01/06 Singapore Land Tower
Alternatively, you can email us at this link.
We will provide an acknowledgement to your feedback within 3 working days.
In some instances, we will be able to resolve your feedback on our first
contact with you. However, if we must undertake investigation to secure
additional information to enable us to make an informed decision, we will
request for such information within 7 working days from
the date of your feedback. We will keep you advised of the progress during
the course of the investigation.
You can supply any additional information in support of your reasons for
the dispute at any time during the dispute resolution process. We are happy
to help you if you require any assistance.
You will be advised in writing of our final decision no more than 14 working days after we have received
all the relevant information. Our Dispute Resolution process is a free service to you.
If you still have doubts as to our decision and if you are an individual or sole proprietor , you can consider taking your feedback to the
Financial Industry Disputes Resolution Center Ltd (FIDReC)
which has replaced the old Independent Disputes Resolution Organisation . This is an independent and impartial party set up to
encourage and assist in the resolution of disputes between consumers and
financial institutions in an amicable and fair manner.
· an affordable avenue for people who do not have the resources to go to
court, or don't wish to pay hefty legal fees.
· an independent channel for resolving insurance disputes involving claims
between insureds and insurers of up to S$100,000 for both life and general
insurance. In addition, FIDReC also handles third party claims of up to
The ruling of FIDReC is final and binding on the insurance company, but not
for the Customer. If he/she is not happy with the ruling, the customer is
free to reject the ruling and pursue legal proceedings, mediation or
arbitration as provided in most policies.