What countries will Travel (COVID-19) Insurance not provide coverage for?
Travel (COVID-19) Insurance will not provide coverage if You are travelling Overseas against a travel advisory issued by the Singapore Government as indicated in Ministry of Health (https://www.moh.gov.sg/covid-19) website.
However, for travel for business, official and work purposes, we will extend to cover travel to all countries except those listed on https://www.sompo.com.sg/travel-(covid-19)-excluded-countries at time of purchase.
Policy terms and conditions apply.
What can I claim for if I am tested positive for COVID-19 during the PCR test before departure?
- You can claim under Section 22 (Trip cancellation due to COVID-19) or Section 23 (Trip postponement due to COVID-19) if you need to cancel or postpone your trip as a result of testing positive for COVID-19 during the PCR test before departure, subject to policy terms and conditions. In particular, we would like to highlight:
- There is an excess of $100
- Diagnosis for COVID-19 must be within 30 days prior to scheduled departure date from Singapore
- We will not pay if you are diagnosed within 14 days from the date of purchase
What can I claim for if one of my travel companions is tested positive for COVID-19 before departure?
If your travel companion is also insured with Sompo, you can also claim under Section 22 or 23 for trip cancellation / postponement due to COVID-19. Policy terms and conditions apply.
What if I am tested positive for COVID-19 when I take a PCR test for an earlier trip, can I also claim for travel cancellation for this trip?
It does not matter if the PCR test is taken for an earlier trip, as long as policy conditions are met.
Do note that diagnosis of COVID-19 must be within 30 days prior to your scheduled departure date and we do not pay any diagnosis of COVID-19 within 14 days of the date of purchase of your travel policy.
What if there are changes to the travel rules e.g. defer of SG-HK Travel bubble and I am unsure of the next travel date?
Our policy does not cover for cancellation or postponement of trip due to change in travel rules.
You can call in before the insurance commences to change the policy period of insurance subject to an admin charge of $21.40 (including GST).
I am aware that I am not covered for COVID-19 whilst overseas if I have taken a pre-departure COVID-19 polymerase chain reaction (PCR) test and tested positive within 72 hours prior to my scheduled departure date. What if I am not required to undergo a PCR test and depart from Singapore without a PCR test?
In the absence of a PCR test, we will not cover any diagnosis of COVID-19 within 14 days from the start of your trip.